Career

• To support the implementation of Halal talent development initiatives under the Industry Lead Body (ILB) mandate by coordinating industry-focused human capital development programmes and stakeholder engagements in alignment with HIMP2030 and relevant national policies.

• Coordinate the execution of TVET and human capital development initiatives under the Sistem Persijilan Kemahiran Malaysia (SPKM), ensuring alignment with regulatory and industry requirements.
• Facilitate implementation of interventions under the Halal Community of Practice (HCoP) Framework, including competency development, talent recognition pathways, and industry–academia collaboration initiatives.
• Coordinate the development, review, and refinement of competency standards, occupational frameworks, and related documentation.
• Manage engagements and collaborative initiatives with ministries, universities, TVET institutions, industry players, subject matter experts, and regulatory bodies.
• Monitor project progress, timelines, deliverables, and budget utilisation, and prepare reports and governance documentation for management review.
• Identify implementation risks, operational gaps, improvement opportunities, and recommend appropriate mitigation measures.
• Support the preparation of presentations, briefing materials, and strategic reports for internal and external stakeholders.
• Perform any other duties as assigned by the management in line with the role and organisational requirements.

Requirements:

• Bachelor’s degree in any field.
• Minimum five (5) years of relevant experience in project management, ideally related to human capital development.

Skills and Competencies:

• Stakeholder management skills
• Analytical and problem-solving skills
• Communication and presentation skills
• Strong interest in human capital development initiatives

• Maintain the cleanliness and appearance of the reception desk and area
• Answer telephone, screen and direct calls, take and relay messages and provide information to callers
• Greetings of guest/visitors entering organization, direct and guide visitors to correct destination
• Dealing with enquiries from the public and customers
• Monitor staff movements in and out of the organization
• Ensuring conducive and presentable reception lobby
• Manage all incoming fax documents – via online fax distribution
• Assist in food and beverage arrangements for meeting. Coordinating with pantry staff.
• Assist in handling meeting room requests and allocation
• General administrative and clerical support
• Assist in recording and distribution of all incoming correspondence by hand and by post.
• Assist in handling courier services arrangement (document/parcel)
• Assist in receiving and sorting in-bound and out-bound mails
• Any other roles and duties are assigned from time to time.

REQUIREMENTS (Minimum)

• SPM or Diploma
• 2 to 3 years’ working experience handling calls and customers

SKILLS (Technical knowledge and expertise):

• Ability to handle operator phone system
• Verbal and written communication skills
• Customer Service Orientation
• Able to manage caller well
• Information management
• Pleasant personality
• Attention to detail
• Proactive
• Reliability
• Stress tolerance