• Maintain the cleanliness and appearance of the reception desk and area
• Answer telephone, screen and direct calls, take and relay messages and provide information to callers
• Greetings of guest/visitors entering organization, direct and guide visitors to correct destination
• Dealing with enquiries from the public and customers
• Monitor staff movements in and out of the organization
• Ensuring conducive and presentable reception lobby
• Manage all incoming fax documents – via online fax distribution
• Assist in food and beverage arrangements for meeting. Coordinating with pantry staff.
• Assist in handling meeting room requests and allocation
• General administrative and clerical support
• Assist in recording and distribution of all incoming correspondence by hand and by post.
• Assist in handling courier services arrangement (document/parcel)
• Assist in receiving and sorting in-bound and out-bound mails
• Any other roles and duties are assigned from time to time.

REQUIREMENTS (Minimum)

• SPM or Diploma
• 2 to 3 years’ working experience handling calls and customers

SKILLS (Technical knowledge and expertise):

• Ability to handle operator phone system
• Verbal and written communication skills
• Customer Service Orientation
• Able to manage caller well
• Information management
• Pleasant personality
• Attention to detail
• Proactive
• Reliability
• Stress tolerance